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Shipping Policy

You should receive your parcel within 1-3 days of shipping anywhere in Alberta, and with 5-10 days of shipping anywhere in Canada.

The following rates are for single items only. Your credit card will not be charged until you receive an order confirmation from us via email (within 48 hours of ordering). If an item is unavailable for some reason, you will be notified and no charges will be placed on your card. You are welcome to send us a cheque or money order in advance of your parcel being shipped if you prefer. You are always welcome to contact us and do everything over the phone instead of online if that's your preference. We are more than happy to accommodate you!

Special note: There is no provincial sales tax in Alberta!

Customs and duty rates to other countries are not included, nor determined by us.

Both shipping and handling fees are included in our rates.

Approximate sizes of boxes:
Small box: 10" x 10" x 7"
Medium box: 13" x 13" x 7"
Large box: 16" x 16" x 7"
Oversize box: 18" x 18" x 8"

Alberta

Anything that can fit into an envelope is $9.50. Small and medium boxes are $12.00, (we include a hat box for many of our formal hats such as fedoras). Large boxes are $14.00, and oversized boxes are $18.00, (Fancy ladies' hats are shipped in actual hat boxes for your convenience). Add $4.00 to express post your parcel.

B.C., Saskatchewan, Manitoba

Anything that can fit into an envelope is $12.00. Small and medium boxes are $15.00, (we include a hat box for many of our formal hats such as fedoras). Large boxes are $18.00, and oversized boxes are $20.00, (Fancy ladies' hats are shipped in actual hat boxes for your convenience). Add $4.00 to express post your parcel.

Central & Eastern Canada

Anything than can fit into an envelope is $15.00. Small and medium boxes are $20.00 (we include a hat box for many of our formal hats, such as fedoras). Large and oversized boxes are $25.00 (Fancy ladies' hats are shipped in actual hat boxes for your convenience). Express post is as follows: Envelopes - $18.00; Small boxes - $30.00; Medium boxes - $40.00; Large Boxes; $45.00; Oversized box; $60.00

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Return & Exchange Policy

At HeadCase Hats, we absolutely want you wear the hat you purchased! We have a very low rate of returns in our physical location because we encourage our customers to take their time and choose a hat that's right for them. We also want our online customers to enjoy their hats for a very long time. The following information should be reviewed before purchasing an item, however, we encourage you to call us or email us regarding any concerns you have.

If you are unhappy with your hat for any personal reason, you may ship it back to us for a full refund within 14 days (you pay the shipping). Your hat MUST BE UNWORN and in excellent condition. Sorry, no returns on Special Orders.

For any hats that were sent to you damaged, defective or the wrong size (with the error being on us), we pay the shipping.

If you requested the wrong size and need an exchange only, you must include the cost for us to re-ship the other hat.

If you love your hat, but it has a slight kink, or the size is a little off, please call us, as we can tell you how to remedy these situations at home, and save you the cost of exchanging.

Contact Us

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Hat Cleaning Tips

Tips for Wool or Fur Felt Hats

The best tip we have to share with you to help keep your felt hat in great condition over many years is this:

Try your best to avoid getting your felt hat soaking wet.

We know that being caught in the rain or snow is going to happen, but try, if you can, to avoid major downpours of rain.

If your hat is weather protected (via scotchgaurd, etc), or if your hat is a very high quality & treated fur felt, it can withstand various weather conditions much better than hats that are not.

Click Here to see more hat cleaning tips.

Hat Wearing Tips

Most of our customers would say that anytime is a great time to wear your hat, and we couldn't agree more with that statement.

However if you prefer to have a few more guidelines on when to wear your formal hats, here are a few examples:

Formal Hat Appropriate Events

• Any event that takes place before 6pm.
• Art Galleries
• Museums
• Brunch
• Mother's Day
• Tea
• Weddings
• Fashion Shows

Click Here for more hat wearing information.